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Shipping & Returns
Shipping your package
Swarovski Jewelry is handcrafted and made to order. They are handcrafted and yet often require a little time and patience for a high quality jewel. Packages are usually shipped within 5 days on average after receipt of payment. They are shipped via DHL or Colissimo with the package delivered with signature. Please contact us before choosing a delivery method if necessary, as express transport incurs additional costs. Regardless of the delivery method chosen, we send you a link to track your package online upon receipt by the manufacturer.
Shipping costs include preparation and packaging costs as well as shipping costs. The preparation fee is fixed, while the shipping costs vary according to the total price of the package. We recommend that you combine all your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
Returns are accepted 14 days after receipt of your order